Positive Reply Definition
A positive reply shows genuine interest in learning more or moving forward.
What Counts as Positive
| Reply Type | Example | Positive? |
|---|---|---|
| Meeting request | "Let's schedule a call" | Yes |
| Info request | "Can you send more details?" | Yes |
| Pricing inquiry | "What does this cost?" | Yes |
| Referral | "Talk to [Name], they handle this" | Yes |
| Qualified interest | "This sounds interesting, tell me more" | Yes |
| Specific question | "Does this integrate with [Tool]?" | Yes |
What Doesn't Count
| Reply Type | Example | Why Not Positive |
|---|---|---|
| Out of office | "I'm away until..." | Automated, not engagement |
| Unsubscribe | "Remove me from your list" | Rejection |
| Negative | "Not interested" | Clear no |
| Wrong person | "I don't handle this" | Not qualified (unless referral given) |
| Hostile | "Stop emailing me" | Negative engagement |
Gray Areas
| Situation | Our Classification |
|---|---|
| "Maybe later" | Not positive (no current interest) |
| "Try me in Q2" | Positive (timing interest) |
| "Send to my colleague" | Positive (referral) |
| "What's your website?" | Positive (research intent) |
| Generic "thanks" | Not positive (polite dismissal) |
Disputing a Charge
If you believe a reply was misclassified:
- Open billing dashboard
- Click "Dispute" on the specific charge
- Explain why you disagree
- We review within 1 business day
- Auto-refund if no response in time
Our Classification Process
We use AI to categorize replies:
- Semantic analysis - What does the message mean?
- Intent detection - Is there buying intent?
- Action signals - Are they requesting next steps?
Edge cases are reviewed by humans.
Key Takeaway
Positive = genuine interest in moving forward. We don't charge for automated responses, rejections, or unclear intent. When in doubt, dispute and we'll review.