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Terms of Service

Our terms and conditions

Last updated: January 22, 2026

1. Acceptance of Terms

By accessing and using Important Emails ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

Important Emails provides email outreach and management services, including but not limited to:

  • Email campaign creation and management
  • Domain procurement and setup
  • Email deliverability optimization
  • Microsoft 365 integration
  • Email warmup services
  • Lead sourcing and verification
  • Analytics and reporting

3. User Responsibilities

3.1 Legal Compliance - YOUR RESPONSIBILITY

You are solely responsible for ensuring your use of the Service complies with all applicable laws and regulations in your country, state, or jurisdiction. This includes but is not limited to:

  • CAN-SPAM Act (United States)
  • GDPR - General Data Protection Regulation (European Union)
  • CASL - Canada's Anti-Spam Legislation (Canada)
  • PECR - Privacy and Electronic Communications Regulations (United Kingdom)
  • Spam Act 2003 (Australia)
  • POPIA - Protection of Personal Information Act (South Africa)
  • All other applicable anti-spam, data protection, and privacy legislation in your jurisdiction

Important Emails does not provide legal advice. You acknowledge that email marketing laws vary significantly by country and region, and it is your sole responsibility to:

  • Understand the laws applicable to your recipients' locations
  • Obtain any required consent before sending emails
  • Include required disclosures and opt-out mechanisms
  • Maintain records of compliance as required by law
  • Consult with legal counsel if you are uncertain about your obligations

By using this Service, you represent and warrant that you have reviewed and understand the email marketing laws applicable to your use case and will comply with them fully.

3.2 Prohibited Uses

You agree NOT to use the Service to:

  • Send unsolicited bulk emails (spam) in violation of applicable laws
  • Harvest or collect email addresses without appropriate legal basis
  • Send malicious content including viruses, malware, or phishing attempts
  • Impersonate any person or entity
  • Violate any intellectual property rights
  • Engage in any illegal activities
  • Target consumers (B2C) without proper consent mechanisms
  • Send emails to purchased lists without verifying compliance with applicable laws

4. Account Terms

  • You must provide accurate and complete registration information
  • You are responsible for maintaining the security of your account
  • You are responsible for all activities that occur under your account
  • You must notify us immediately of any unauthorized access

5. Payment Terms

  • Setup fees are billed as a one-time payment
  • Per-reply fees are billed monthly based on usage
  • All fees are non-refundable except as required by law
  • We reserve the right to change pricing with 30 days notice
  • Failure to pay may result in suspension or termination of service

6. Email Sending Limits and Fair Use

To maintain service quality and deliverability for all users:

  • Daily sending limits apply based on domain warmup status
  • We monitor for unusual activity and may temporarily limit sending
  • Consistent bounce rates above 3% may result in account review
  • Spam complaint rates above 0.1% may result in immediate suspension

7. Data Protection and Privacy

We take data protection seriously. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your data. By using our Service, you acknowledge that you have read and understood our Privacy Policy.

8. Intellectual Property

The Service and its original content, features, and functionality are owned by Important Emails and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

9. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever, including without limitation:

  • Breach of Terms
  • Non-payment of fees
  • Violation of anti-spam policies
  • High bounce or complaint rates
  • At your request

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT GUARANTEE SPECIFIC DELIVERY RATES, INBOX PLACEMENT, OR RESPONSE RATES. RESULTS MAY VARY BASED ON YOUR INDUSTRY, OFFER, AND COMPLIANCE WITH BEST PRACTICES.

11. Limitation of Liability

IN NO EVENT SHALL IMPORTANT EMAILS, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES. THIS INCLUDES ANY LIABILITY ARISING FROM YOUR FAILURE TO COMPLY WITH APPLICABLE EMAIL MARKETING LAWS.

12. Indemnification

You agree to indemnify and hold harmless Important Emails and its affiliates from any claims, damages, or expenses arising from your use of the Service, violation of these Terms, or your violation of any applicable laws including anti-spam and data protection regulations.

13. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect.

14. Governing Law

These Terms shall be governed and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

15. Contact Information

If you have any questions about these Terms, please contact us at:

  • Email: legal@important-emails.com